Terms & Conditions

Welcome to Haus Skin. By using our website or purchasing from us, you agree to the terms below.

1. About Our Store

Haus Skin is an online beauty and skincare store offering beauty, skincare and personal-care products to customers in South Africa.

2. Products

We make every effort to ensure that product descriptions, images, prices and availability are accurate. Product colours and appearance may vary slightly from images displayed on our website.

3. Orders

When you place an order, you agree that the information provided is accurate and complete.

An order is only confirmed once payment has been successfully received and the order has been accepted by Haus Skin.

We reserve the right to cancel an order where a product is unavailable, incorrectly priced, or where we are unable to fulfil the order. If we cancel an order after payment has been received, the applicable amount will be refunded.

4. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Payment must be successfully completed before an order can be processed.

5. Delivery

Orders are delivered to the address provided by the customer at checkout.

Delivery times may vary depending on product availability, the fulfilment process and the delivery location. Estimated delivery times will be communicated where applicable.

Haus Skin is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, incorrect delivery information or unforeseen disruptions.

6. Returns and Refunds

Returns and refunds are subject to our Refund & Returns Policy.

For hygiene and safety reasons, certain beauty, skincare and personal-care products may not be eligible for return once opened or used.

Customers should contact us before returning any product.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible with your order details and photographs of the product and packaging.

We will assess the issue and advise you of the next steps.

8. Product Use

Customers are responsible for reading product instructions, ingredients and warnings before using any beauty or skincare product.

Haus Skin does not provide medical advice. If you have allergies, sensitive skin or a medical condition, consult an appropriate healthcare professional before using a product.

9. Website Use

You agree not to misuse our website, attempt to gain unauthorised access, interfere with its operation, or use our website for unlawful purposes.

10. Changes to These Terms

Haus Skin may update these Terms & Conditions from time to time. The latest version will be published on this website.

11. Contact Us

If you have questions about these Terms & Conditions or an order, please contact us through the contact details provided on our website.

Last updated: September 2026