Refund & Returns Policy

At Haus Skin, we want you to be happy with your purchase. If there is a problem with your order, please contact us so that we can assist you.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review the issue and advise you of the appropriate resolution, which may include a replacement or refund where applicable.

Change of Mind

If you change your mind about a purchase, please contact us before returning the product.

Because we sell skincare, cosmetics and personal-care products, products that have been opened, used or removed from their original sealed packaging may not be eligible for return for hygiene and safety reasons.

Any eligible change-of-mind return must be unused, unopened and in its original condition and packaging.

Refunds

If a refund is approved, the refund will be processed using the original payment method where possible.

The time it takes for the funds to appear in your account may depend on your payment provider or bank.

Non-Returnable Products

For health, hygiene and safety reasons, certain beauty, skincare, cosmetic and personal-care products may not be eligible for return once opened or used.

Products that have been damaged through misuse, improper storage or normal wear and tear may also not qualify for a refund.

Return Shipping

Where an item is damaged, defective or incorrectly supplied, Haus Skin will assess the circumstances and advise you regarding return arrangements.

For eligible change-of-mind returns, the customer may be responsible for applicable return shipping costs.

How to Request a Return

To request a return or report a problem with your order, please contact us at:

Email: mailto:hausskinshop@yahoo.com

Please include your order number and details of the issue.

We will review your request and respond within 1–2 business days.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer-protection laws.

Last updated: September 2026