Shipping policy

Shipping Policy

At Haus Skin, we aim to make your shopping experience as simple and convenient as possible.

Order Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on product availability and the fulfilment process. Where applicable, any expected processing time will be communicated to the customer.

Delivery

We deliver to addresses within South Africa.

Delivery times may vary depending on the product, delivery location, courier availability and fulfilment process. Estimated delivery information will be provided where available.

Please note that delivery times are estimates and may be affected by circumstances outside our control, including courier delays, public holidays, weather conditions or incorrect delivery information.

Shipping Fees

Shipping fees will be displayed at checkout before payment is completed.

From time to time, Haus Skin may offer promotional or free-shipping offers. Any applicable conditions will be clearly communicated on our website.

Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information.

Haus Skin cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us with your order number so that we can assist with tracking the order.